Grievance Policy

Last updated: see version information below. This policy applies to jensen-industry.com, operated by Jensen SSC Services LLP ("Jensen Industry", "we", "us").

Purpose

Our grievance process lets employees, clients, partners and members of the public raise concerns about workplace issues, management, services or data privacy in a confidential way.

How to raise a grievance

Use the Grievance option in the support panel on this website. You will receive a reference number and a private tracking key. Keep the tracking key safe: it lets you check progress and read our responses.

Confidentiality

• Grievances are visible only to authorised grievance officers and senior administrators, never to general support staff.
• If you tick Confidential submission, access is limited further to senior administrators and the assigned investigator.
• Contact details are stored encrypted.

Limits of confidentiality

We may need to share information where required by law, to protect someone from harm, or where it is necessary to investigate and resolve the matter fairly. We will share only what is necessary.

Anonymous grievances

Where anonymous reporting is enabled, you may submit without your name or contact details. We will not be able to contact you directly, so use your tracking key to follow progress. Anonymous reports may be harder to investigate fully.

What happens next

Each grievance is acknowledged, reviewed and, where needed, investigated. You can see its status (Received, Under Review, Investigation, Action Taken, Resolved, Closed) using your tracking key.

No retaliation

Jensen does not tolerate retaliation against anyone who raises a genuine grievance in good faith.